Oz Abstract Co., Ltd. Return policy is very simple.
In order to return an item and claim a full refund, the following conditions must be met:
- Return claims are only valid within 30 days from the date of delivery.
- The item must be Unused and in Mint condition.
- All complimentary items and packaging must accompany the returned item.
- Only jewelry and accessories purchased at our online boutique or Tokyo head store and comply with all above conditions will be accepted.
To return an item for any reason and claim a full refund, please follow these steps:
- Contact Oz Abstract via e-mail, fax, or, Telephone and kindly inform us of your decision to return your item.
- Please ship the piece back to our Tokyo headquarters via a registered carrier. ( EMS, FedEx, UPS, TNT, DHL, etc... ) and forward us the tracking number of the parcel.
Please do not use standard airmail since Oz Abstract Co., Ltd. will not be responsible in any way for lost, delayed, or damaged parcels.
After receiving your request and the piece is returned to us, we will inspect it carefully to see if the above conditions for return are met.
Assuming all conditions are met, you will be allegeable for a full refund.
We will refund the cost of your purchase ( excluding shipping fees ) to your Paypal account, or, credit card with in 10 days of confirmation.
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