Conditions of Guarantee
All Oz Abstract jewelry are 100% hand-made by standard setting artists, using only the finest materials and techniques available in the industry.
Oz Abstract Tokyo proudly provides a Life Time Guarantee to all pieces purchased on our Online store, or, Tokyo Headshop.
This life time guarantee is valid against all defects in material or craftsmanship.
If you experience any problems due to defect in material, or, craftsmanship with any of the jewelry you purchased from Oz Abstract Tokyo, please contact and inform us of the problem, or, defect as soon as possible.
You will be asked to send back the defected piece to our Tokyo Headquarters for assessment and repair.
(Please advice, the customer is personally responsible to cover the shipping charges of returning the defected piece to our Tokyo headquarters.)
Once the process is done we will ship back your repaired piece to an address of your choice.
(Please advice, In the case of valid guarantee, Oz Abstract Co., Ltd. will cover post repair shipping charges to any location in the world.)
This Guarantee is Not Applicable in the case of the following circumstances:
(As determined by Oz Abstract Co., Ltd. )
- Natural wear & tear
- Unauthorized services preformed
- Unfortunate accidents
Oz Abstract Tokyo Online Boutique customers are also entitled to take advantage of our wide verity of Post Purchase and Maintenance Services in the case of none valid guarantee due to the reasons mentioned above.
Please refer to our Post Purchase and Maintenance Services page for further details.
|Post Purchase Services »|